Payment Terms Policy

Payment Terms Policy for Haus & Grounds – Domestic and Commercial Cleaning Services
Effective Date: January 2025

At Haus & Grounds, we aim to provide a seamless and efficient payment process to ensure that our clients receive high-quality domestic and commercial cleaning services. This Payment Terms Policy outlines the terms and conditions regarding payments for our services.

1. Payment Due on Receipt of Invoice
Payment for all cleaning services provided by Haus & Grounds is due immediately upon receipt of the invoice. Clients will receive an invoice upon completion of the cleaning service, which will include details of the work performed and the total amount due.

2. Payment Due Within 24 Hours of Service
Clients are required to make full payment within 24 hours of receiving the invoice or completion of the service, whichever occurs first. Payment can be made via the method indicated on the invoice, which may include direct bank transfer, credit/debit card, or other payment methods as agreed upon.

3. Late Payment Fee
If payment is not received within 4 days of the invoice date or the completion of the service, a late payment fee of $25 will be applied to the outstanding balance. This fee will be added to the total amount due.

4. Further Action for Non-Payment
If payment is not received within 7 days from the invoice date or the completion of the service, and no communication or arrangement has been made regarding the late payment, Haus & Grounds reserves the right to take further action to recover the outstanding debt. This may include but is not limited to:

Suspension of services until the debt is paid in full
Referral to a collection agency
Legal action to recover the debt, which may result in additional costs and legal fees to the client

5. Payment Methods
Clients may pay their invoice via the following methods:

Direct Bank Transfer (bank details will be provided on the invoice)
Credit/Debit Card

6. Disputes and Queries
If you believe there is an issue with your invoice or require clarification, please contact Haus & Grounds immediately at info@hausandgrounds.com.au We will work with you to resolve any concerns. However, please note that any disputes regarding the invoice do not affect the due date for payment unless otherwise agreed upon in writing.

7. Changes to This Payment Terms Policy
Haus & Grounds reserves the right to update or modify this Payment Terms Policy at any time. Any changes will be communicated to clients via email or updated on our website. Please review the policy regularly to stay informed of any changes.

This Payment Terms Policy ensures that both parties understand their obligations and maintain a smooth business relationship. If you have any questions or concerns regarding our payment terms, please feel free to contact us.