Privacy Policy

At Haus & Grounds, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and other relevant Australian laws.

1. Collection of Personal Information
We collect personal information when you use our services, request a quote, book an appointment, or communicate with us. The types of personal information we collect may include:

Name
Address
Email address
Phone number
Payment information (e.g., credit card details or bank account details, if applicable)
Any other information necessary for the provision of our services

We only collect personal information that is relevant and necessary for the services we provide.

2. Use of Personal Information
We use the personal information we collect for the following purposes:

To provide our cleaning services
To communicate with you about your bookings, invoices, and payments
To send promotional offers or updates, if you have opted to receive them
To improve our services and customer experience
To comply with legal obligations or respond to lawful requests from regulatory authorities

We will not use your personal information for any other purposes without your consent, unless required or permitted by law.

3. Disclosure of Personal Information
We do not disclose your personal information to third parties unless it is necessary for the provision of services or as required by law. For example, we may share your information with payment processors to complete transactions, or we may be required to disclose information to comply with legal obligations.

4. Security of Personal Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes physical, technical, and administrative safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you. If you believe any of the information we hold is inaccurate, out of date, or incomplete, you may request that we correct it. To make such a request, please contact us via email at info@hausandgrounds.com.au

6. Retention of Personal Information
We will retain your personal information for as long as it is necessary for the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will take reasonable steps to securely delete or destroy it.

7. Direct Marketing
We may use your personal information to send you promotional materials or offers about our cleaning services. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any marketing email we send or by contacting us directly at info@hausandgrounds.com.au.

8. Cookies and Tracking Technologies
We may use cookies or other tracking technologies to collect information about how you use our website and to improve your experience. You can choose to disable cookies in your web browser settings, but this may limit some functionalities of our website.

9. Links to Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to the personal information we collect, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy
Haus & Grounds reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any changes.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@hausandgrounds.com.au

This Privacy Policy is designed to ensure that Haus & Grounds complies with Australian privacy laws and ensures the security and confidentiality of your personal information. By using our services, you acknowledge that you have read and understood this Privacy Policy.